FAQ

Due to Covid-19 we are experiencing longer production times of up to 6 weeks. Please be advised that each product is made to order.

All products are final sale and cannot be returned or refunded. This policy can only be amended if your product comes damaged or never arrives due to shipping error. These claims will be investigated and will be amended on a case by case basis. Each product comes with tracking available to consumer. 

 

How long will my product take to come?

Each piece is made to order and made by hand by the designer. Due to the special treatment of your piece, it can take 2-4 weeks for production time. Once your order ships you will receive a tracking number and the wait for your piece will soon be over!

 

How is Del Luvra sustainable?

Del Luvra uses a Slow Fashion model. We practice this by our made-to-order process, producing products in New York, in great working conditions, and a low waste of material. Our materials are sourced online and in-person and we continue to work to use more sustainable fabrics in each collection. As a brand we know there is more to be done to improve our sustainability practices and are making a continuous effort to move in a more sustainable direction as we grow to find new and innovative ways to do our part in sustaining our planet.

 

How does shipping work?

Del Luvra will send you send you an email once your product ships. Regardless if you choose standard or fast shipping the production time is 2-4 weeks. 

 

What happens if my product is stolen?

Del Luvra is not responsible for stolen goods and unfortunately cannot do anything to replace or refund the order. Once we ship your product and a tracking number is sent to the address given to us we are no longer responsible for your product. We will do our part in making sure that the address given to us matches the address your product arrives to.

 

Do you ship internationally?

Unfortunately there is no international shipping at the moment. As we expand and grow this will become available. If you are extremely interested please feel free to email us at del.luvra@gmail.com and we will do our best to work with you! 

 

Are you available in-stores or have any locations to purchase?

We are an e-commerce brand and will continue to provide amazing service and quality pieces through our online shop until further notice.